After addressing their immediate physical needs, such as providing food, water, shelter, and medical care, the person may be ready to discuss the psychological impact of the crisis. In this article, we provide examples of how to effectively support someone dealing with trauma during a crisis.
1. Create a Safe Space for Sharing
Perhaps the most crucial step is to offer the individual an opportunity to openly share their story without interruptions or unnecessary questions. It's important to acknowledge that they may need to repeat themselves while reliving the trauma. Show patience, care, and compassion as you listen.
2. Express Respect, Empathy, and Compassion
Keep the person calm and avoid displaying your personal feelings, especially if you're surprised or frightened by their story. Be aware of your responses to the information you're receiving. Maintain control of your emotions and take breaks if necessary during your conversation.
3. Empower Decision-Making
Give the person as much control as possible over their decisions. Allowing them to take charge can empower them and reduce their sense of helplessness. Discuss alternatives and collaborate on a plan of action. If they are unable to make decisions initially, take control with the goal of helping them become more independent. Be cautious of fostering an unhealthy dependency.
4. Understand Coping Mechanisms
Explore how the person typically responds to stress and what strategies they use to deal with the current situation. Understanding their coping mechanisms can guide your support.
5. Evaluate Their Support System
Discuss the person's current support network, which may include family, friends, or religious communities. Understand how this support system is assisting them and explore other available resources, such as organizations like The Red Cross or faith-based groups.
6. Address Past Traumas
Be aware that the current crisis may trigger past traumas, such as abuse, emotions related to war, or the loss of loved ones. Approach these topics with sensitivity and provide additional support if needed.
7. Offer Suggestions for Recovery
Ask the person what might aid in their recovery process. This could include arranging a memorial service or facilitating meetings with others for mutual consolation.
8. Emphasize Resilience
Remind the individual that they are a survivor, not merely a victim. Emphasize their strength and resilience in the face of adversity.
9. Seek Feedback
In a timely manner, arrange a session with a trusted individual who can help you evaluate your interaction with the person in crisis. Discuss everything you observed, heard, felt, and experienced during your conversation.
By following these guidelines, you can provide valuable support to someone in crisis, helping them navigate the psychological impact of their experience and ultimately aiding in their recovery and resilience-building process.